How to Successfully Onboard Your Virtual Assistant and Get It Right from Day One

Onboarding is an important part of hiring your virtual assistant. It gets them “on board” with your RTO so that they’re ready to start working on the tasks you and your team are giving them. It also kicks off your relationship with your VA on the right foot.

Share Your RTO’s Vision and Values

Your virtual assistant needs to understand exactly what your RTO is all about. Start your onboarding by teaching them the unique value you offer to the market. Show them what sets you apart and convey to them the principles that are at the core of your RTO. You need to be on the same page before you start delegating work to them.

Training Your VA

A major part of your VA’s development is the training you give them when they are first hired. Even with years of experience doing the work you want them to do, they won’t know your unique systems and processes within your RTO, they may not even have any experience within the training industry. Training is especially challenging because you don’t see them face to face, but you can take advantage of online tools. What’s important is to create a good training plan before you hire a VA.

Your Training Content

Create content that you can use along with your online training sessions. Even if you explain the process step-by-step, this content will still be extremely helpful. Your VA can refer back to it when needed. This content could be:

  • Step-by-step instructions
  • Flowcharts
  • Visuals, including screenshots
  • Video tutorials that show you doing the work
  • Information resources
  • ASQA Webinars
  • YouTube videos

Your content can include a mix of the above. Try to imagine what type of content would be most helpful for your VA and create it accordingly. You may also ask them if there’s additional content they need you to provide.

Hold Regular Sessions

It depends on the nature of the work you’re outsourcing, but you’ll probably need more than one training session. Your VA might have questions or issues along the way. It’s best to set up regular training sessions where you can take their questions, offer feedback, and help them if they’re getting stuck somewhere.

Tips and Best Practices for Onboarding Your VA

Provide Plenty of Tools. Use a project management tool or other online tools to help your VA work with you.

Create a Team. Once you start hiring more virtual help, welcome each person to the team. Introduce them to each other, even if they work on separate tasks.

Give Your VA an Idea of What It’s Like to Work with You. As part of onboarding, explain to your VA your personal style, how you communicate, how you feel about collaboration, and so on. This will help to set expectations.

Seek Feedback and Questions. It’s rare that a VA won’t have any questions at all, and they may be shy about asking. Be proactive in finding out what your VA needs from you.

Are you ready to get started building your RTO with a virtual assistant?

My course teaches you how to do it step-by-step so that hiring a VA is as smooth and effective as possible. Check it out here:

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