FAQs

Frequently Asked Questions List

I just signed up! What is next?

Once we receive payment after you sign up, you’ll be asked to fill out a short form providing us with some basic details surrounding your requirements. We’ll review your response and let you know within 1-3 business days. If everything looks good we’ll immediately look through our database and job boards for a suitable candidate. All-in-all, it typically takes around 2 weeks for us to have 3 prime candidates who’ve passed our screening process.

What time will the VA be working?

We will attempt to find a VA that is available to work during the shift your specify after signup. It is however easier to find a quality VA if you’re willing to have them work your night time (their daytime). Either way, many VA’s are custom to working at night and the final working hours will be negotiated between you and your VA.

Will VA be working on the weekend or holidays?

Our VAs work all year around, you will always have a backup to support you.

How many hours can I expect my VA to work each week?

This will depend on your level of membership and how much support you require.