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Best Practices for Hiring the Right Outsourcing Service for Your RTO

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Hiring an outsourcing service frees up your time, adds new skills to your organisation, and allows your RTO to scale up. It’s a natural step for entrepreneurs who are ready to grow and scale their RTO. Things are much easier with a skilled VA at your side, but the first challenge is finding the right person.

Skills and Experience

Start by figuring out exactly what you need done. What skills and experience are necessary to do the tasks you want to outsource for your RTO? Clarifying this will help you create a job advert that will attract the right kind of help and it will weed out those who don’t have the skills you need.

Set Your Budget

Decide how much you’re willing to spend to hire an outsourcing service. You can pay them a recurring salary or for each individual project they do for you. You should put the payment details in your job ad. This prevents the back and forth of negotiating on payment terms.

Location and Language

Your outsourcing service can be located anywhere in the world and some countries offer cheaper rates than others. As part of the specifications of the job, decide on location and language. Keep in mind that if your VA is on the other side of the world, you’ll need to arrange times to communicate. You should also consider whether native-level English is a must.

Shop Around

Before you write and post your ad, look around at outsourcing services offering their services online, are you able to find someone who already has experience in the training industry. This will give you a good idea of what they are proposing and the going rate. You may also want to look at VA job ads to get ideas for writing your own.

Short List Applicants

Once you post your job advert, start a list of applicants who meet your criteria. Look at each one carefully and narrow it down. Once you have a few who you particularly like, make contact with them. Ask for samples of the kind of work you need done if applicable. You can also vet them by asking for references and talking to past clients.

The Final Decision

Set up interviews with applicants who seem suitable. Ask them about their relevant experience within the training industry and skills that would be relevant to you, but also get a feel for their personality. You’ll need to create a good connection with this person, so it’s important that you can communicate and that you get along well.

Set Job Standards

Determine standards for the work you need done so your VA knows what you expect. Design step-by-step processes for the key tasks you want your VA to handle. Go through each one to examine how you do things now and in what order, and lay this out in a document. For example, you might turn the information into a checklist or flow chart.  

Think About Scaling

As your RTO grows, you may need an outsourcing service with additional skills, such as training and assessment tool development. Think about this when you hire someone. They might have other skills that you can use in your RTO in the future.

Keep in mind that hiring an outsourcing service is a process. It’s not always easy and there could be problems that arise.

If you want to learn how to hire and work with a VA stress-free, check out my full course.

It covers all the steps from beginning to end with learning activities. Check it out here:

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