Want to know what the Vivacity Team can do to solve all those tedious RTO tasks?
Frequently Asked Questions List
I just signed up! What is next?
Once we receive payment after you sign up, you’ll be asked to complete a company profile, providing us with some basic details about your company, including uploading your logo and branding guide.
What time will the Vivacity Team be working?
As our team are in the Philippines, they are in a different time-zone from the East Coast of Australia, which means our team commences at 10:00am AEDT and finish at 7:00pm AEDT.
Does your team work on the weekend or holidays?
As our team are in the Philippines, they have public holidays that are different from ours, but we will let you know when they will be.
How many hours can I expect the Vivacity Team to Work?
This will depend on your level of membership and how much support you require. If you purchase the Basic Package, you will get up to 40 hours per week, which renews each month.
Will there be any hidden fees?
There are no hidden fees at all. You will only pay the flat fee on a monthly basis. All taxes and other fees are included in the flat fee.
Which method of payment can I use?
We accept Credit Cards through Stripe or Direct Debit through GoCardless. We do not accept cash, cheques, money transfers or Paypal as methods of payment.
Am I in a long-term contract with you?
No. We offer a monthly membership, so that at any time you wish to cancel, you can do so hassle-free.
What does my billing cycle look like and when will I be billed?
We maintain a 30-day cycle for billing. As long as you maintain an active subscription, you will be billed on a recurring basis, on the same day that your full subscription began.
Why is my billing on a monthly basis?
Vivacity Team has a subscription model, which includes month-to-month billing. So when you have an active subscription, you'll receive a monthly bill. In order for you to make and manage your requests on an ongoing basis, we require you to have an active subscription. If you have any concerns about your billing, please contact us on our live chat.
How hard is it to cancel the subscription?
Not hard at all. We keep things simple at Vivacity Team. No documentation or extensive process. You can cancel at any point in time. Just log in to your Vivacity Team account, and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via the live chat or call 1300 729 455. You can also request assistance from your dedicated Project Manager. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.
Can I get a refund if I haven't used my account recently?
We do understand that your workflow will change from time to time, and this is why we make it possible for you to cancel at any time. As Vivacity Team is a monthly subscription service, and we provide the opportunity to cancel your subscription at any point, we do not offer refunds due to inactivity.
Can I pause my account if I don’t have a lot of requests to make?
Yes, you can! We get it. Workflows change and you don’t always need to have an active subscription. But at the same time, you might still need access to some basic services. And if you’ve gotten into a really good groove with your team, you may want to make sure that they’re still going to be matched with them when you resume your subscription. To address all of this you can “Pause Your Subscription” for a flat monthly fee of $18.99. This allows you to pause your account as of the end of the current subscription period so that there is no auto-renewal. And it allows you to enjoy these benefits: 1. Securing your current subscription fee, regardless of any changes to Vivacity Team pricing. 2. Having ongoing access to your account and all files 3. Working with the same Dedicated Team when you resume. 4. Making the most of your subscription by resuming when you have more requests. To submit a request to pause your subscrption, simply log into your account and submit a request. To request to resume your subscription, log into your account and submit a request.